If your SMA is expired are you still entitled to MR that are released after your SMA expires? For example, I have version 4.2 and our SMA expired on 6/30/2008. Version 4.2 MR3 was released 2/10/2009. I'm I entitled to MR3?
Bottom line is that the bugs in PC-DMIS are NOT "break-downs". What they ARE is known issues that the software was released with. My Pontiac G6 had a known steering column issue, it has been recalled and repaired. The Maintenance Releases of PC-DMIS compare more favorably with the recall than with the in or out of warranty repair.
A non-covered repair is if *I* screw the software up. A covered repair is if *YOU* screw the software up. #1 is a repair #2 is a recall Maintenance releases are a recall.
I like this comparison, I feel the same. This attitude would save a lot of frustration within the user base and provide for positive comments from them when asked about the product. I know the present policy does very much the opposite in practice.
Bottom line is that the bugs in PC-DMIS are NOT "break-downs". What they ARE is known issues that the software was released with. My Pontiac G6 had a known steering column issue, it has been recalled and repaired. The Maintenance Releases of PC-DMIS compare more favorably with the recall than with the in or out of warranty repair.
A non-covered repair is if *I* screw the software up. A covered repair is if *YOU* screw the software up. #1 is a repair #2 is a recall Maintenance releases are a recall.
I like this comparison, I feel the same. This attitude would save a lot of frustration within the user base and provide for positive comments from them when asked about the product. I know the present policy does very much the opposite in practice.
