If your SMA is expired are you still entitled to MR that are released after your SMA expires? For example, I have version 4.2 and our SMA expired on 6/30/2008. Version 4.2 MR3 was released 2/10/2009. I'm I entitled to MR3?
I don't openly comment about this much. Remember that many (if not all) of us "users" work for companies that make parts that go on planes, trains and automobiles. Also parts that go on numerous things that people trust thier lives in. If we, as the Quality person, knowingly accept a non-conformance, we put peoples lives at risk.
If our company ships a part, and a week later we discover that something wasn't right, we may recall it. We may not, but a thorough explanation is given to the customer. If they want to return it for replacement, it's their right.
If a design issue or prolem comes up a few years later..... same thing. It's the MORALLY right thing to do.
You don't make parts, but you (Hexagon) supply a software that helps us to verify that we (or our companies) use that software to verify that product. If your software fails and we ship a non-conforming product, isn't it your responsiility to fix it?
I don't openly comment about this much. Remember that many (if not all) of us "users" work for companies that make parts that go on planes, trains and automobiles. Also parts that go on numerous things that people trust thier lives in. If we, as the Quality person, knowingly accept a non-conformance, we put peoples lives at risk.
If our company ships a part, and a week later we discover that something wasn't right, we may recall it. We may not, but a thorough explanation is given to the customer. If they want to return it for replacement, it's their right.
If a design issue or prolem comes up a few years later..... same thing. It's the MORALLY right thing to do.
You don't make parts, but you (Hexagon) supply a software that helps us to verify that we (or our companies) use that software to verify that product. If your software fails and we ship a non-conforming product, isn't it your responsiility to fix it?
