Sma

I moved this thread to the off topic, as it has become a rant.

I can't comment as well as I'd like today, I've got some work to do.

One thing I will say in general, is that everyone comments as if they know what I do on a daily basis. You don't. They also believe that ranting and provoking and creating drama will somehow get something done. It won't. Only CONSTRUCTIVE criticism is useful. Provoking and spinning and creating drama only hurt your purpose (and mine!) which is to improve the software, improve support, improve everything on a daily basis.

Please, one of you speak up (prefer someone who's been moderated at least once ), PM me the name of your company and volunteer your company for my study to see if you have any quality issues. I will find them and report them on this board, and a forum if your company has one. I'll do it in the same style you do here, and I'll even buy some of your product if it's something I can use and evaluate it's fitness for my purpose (if I can afford it, which I probably can't). If I can't, I'll interview others, and then report back here. If anyone thinks their company is perfect, I want to hear about it. My point is simply that every company has their issues, all are trying to fix them, and only good feedback can fix it.

I'm NOT telling anyone to shutup, I'm just saying be respectful, and actually try to help. I find it disingenuous when people who haven't even used the new versions complain about how bad they are. They detract from the real purpose here, which is to discuss the software that you guys love. Just discussion. This is not a bug reporting tool, or a customer service portal. We have places for that.

Please help me keep this forum open, and keep it's freedoms, and keep it productive by being professional. Those who wander into unprofessionalism, we have to punish for the benefit of others. It's our responsibility. You can be outraged all you want, this board, our users, and our marketshare will all grow after you (the vocal minority) leave over the silliness. People like myself and other professional people who work hard to actually make a difference don't hang out on these boards blowing hot air to see if we can get banned, or get someone upset. We do our job. You can choose to help, or continue to rant, it's your choice.

YES, I am here to listen, to help, and yes I'm not here all the time. THAT's because I have a job to do which is helping customers who CALL or email or PM me real problems, that I really get taken care of. Forum ranting may feel good, but it rarely gets the job done. Plenty of Hexagon people look on here, but when the criticism is wrapped in unprofessional garbage, it's hard to see the real problem underneath. I have posted more than once how to get a real problem taken care of, and it's never been "post on the forum". The forum is for discussion only. If you have better ideas, try letting me know directly. I will PM anyone my phone number and email.

Also, if you have specific ideas about how to fix everything in the software, in the world, whatever, seriously PM me. I'm busy, but I listen, and I do pass on criticism, but constructive criticism only.

Not all of what I am saying here applies to all people, there are many on this board who are incredibly professional, and helpful. Thanks to them, you know who you are.

That's it, thanks for listening to my rant.

Respectfully - BG.

I moved this thread to the off topic, as it has become a rant.

I can't comment as well as I'd like today, I've got some work to do.

One thing I will say in general, is that everyone comments as if they know what I do on a daily basis. You don't. They also believe that ranting and provoking and creating drama will somehow get something done. It won't. Only CONSTRUCTIVE criticism is useful. Provoking and spinning and creating drama only hurt your purpose (and mine!) which is to improve the software, improve support, improve everything on a daily basis.

Please, one of you speak up (prefer someone who's been moderated at least once ), PM me the name of your company and volunteer your company for my study to see if you have any quality issues. I will find them and report them on this board, and a forum if your company has one. I'll do it in the same style you do here, and I'll even buy some of your product if it's something I can use and evaluate it's fitness for my purpose (if I can afford it, which I probably can't). If I can't, I'll interview others, and then report back here. If anyone thinks their company is perfect, I want to hear about it. My point is simply that every company has their issues, all are trying to fix them, and only good feedback can fix it.

I'm NOT telling anyone to shutup, I'm just saying be respectful, and actually try to help. I find it disingenuous when people who haven't even used the new versions complain about how bad they are. They detract from the real purpose here, which is to discuss the software that you guys love. Just discussion. This is not a bug reporting tool, or a customer service portal. We have places for that.

Please help me keep this forum open, and keep it's freedoms, and keep it productive by being professional. Those who wander into unprofessionalism, we have to punish for the benefit of others. It's our responsibility. You can be outraged all you want, this board, our users, and our marketshare will all grow after you (the vocal minority) leave over the silliness. People like myself and other professional people who work hard to actually make a difference don't hang out on these boards blowing hot air to see if we can get banned, or get someone upset. We do our job. You can choose to help, or continue to rant, it's your choice.

YES, I am here to listen, to help, and yes I'm not here all the time. THAT's because I have a job to do which is helping customers who CALL or email or PM me real problems, that I really get taken care of. Forum ranting may feel good, but it rarely gets the job done. Plenty of Hexagon people look on here, but when the criticism is wrapped in unprofessional garbage, it's hard to see the real problem underneath. I have posted more than once how to get a real problem taken care of, and it's never been "post on the forum". The forum is for discussion only. If you have better ideas, try letting me know directly. I will PM anyone my phone number and email.

Also, if you have specific ideas about how to fix everything in the software, in the world, whatever, seriously PM me. I'm busy, but I listen, and I do pass on criticism, but constructive criticism only.

Not all of what I am saying here applies to all people, there are many on this board who are incredibly professional, and helpful. Thanks to them, you know who you are.

That's it, thanks for listening to my rant.

Respectfully - BG.