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Question about relation between measure department and customer

darius
Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

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  • It may be convenient to have that direct contact with the customer, but more often then not it's best to have that single point of contact making calls about the project.

    You don't want the customer saying you'd do XYZ when that isn't the case... but if you have open communication between you and the customer, project management wont know what's up.

    Project Management is meant to work for both you and the customer. They're there to make sure the customer gets everything they need and you have the best information available. If you're having issues with information from a customer, sit down with the PM and outline everything you need to properly do your job and they should get it for you.
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  • It may be convenient to have that direct contact with the customer, but more often then not it's best to have that single point of contact making calls about the project.

    You don't want the customer saying you'd do XYZ when that isn't the case... but if you have open communication between you and the customer, project management wont know what's up.

    Project Management is meant to work for both you and the customer. They're there to make sure the customer gets everything they need and you have the best information available. If you're having issues with information from a customer, sit down with the PM and outline everything you need to properly do your job and they should get it for you.
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