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Question about relation between measure department and customer

darius
Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

Parents
  • I rarely contact the customer directly. If I have a discrepancy on a print, those communications are ran through the Project Manager. There are positives and negatives with this. Positive: The PM has built a relationship with the customer and knows how to say what you want them to hear, this protects you. Negative: Doesn't usually happen as soon as you would like. However there are a few customers with whom me and their CMM programmer have created a relationship and build the program to both our likings or are able to hash things out.
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  • I rarely contact the customer directly. If I have a discrepancy on a print, those communications are ran through the Project Manager. There are positives and negatives with this. Positive: The PM has built a relationship with the customer and knows how to say what you want them to hear, this protects you. Negative: Doesn't usually happen as soon as you would like. However there are a few customers with whom me and their CMM programmer have created a relationship and build the program to both our likings or are able to hash things out.
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