Question about relation between measure department and customer

Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

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Schlag over 5 years ago

I have had direct contact with some customers or I involved the estimator who then put me in direct contact. The biggest problem is that the usual point of contact with a customer is a buyer. They don't know prints and it takes many layers to get to the engineer that can actually answer something.
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Schlag over 5 years ago

I have had direct contact with some customers or I involved the estimator who then put me in direct contact. The biggest problem is that the usual point of contact with a customer is a buyer. They don't know prints and it takes many layers to get to the engineer that can actually answer something.
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