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Question about relation between measure department and customer

darius
Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

Parents
  • It's difficult to get a drawing change here where I see the b*a*s*t*a*r*d who drew it everyday at lunch, I can only imagine it being 10Xs harder from a 3rd party. Plus your company already agreed on making the part and claimed to be able to 'make' it, pride might be the culprit here or a signed agreement, usually 1 person or group at a company handles this, it might hurt them to admit a wrong or mistake.
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  • It's difficult to get a drawing change here where I see the b*a*s*t*a*r*d who drew it everyday at lunch, I can only imagine it being 10Xs harder from a 3rd party. Plus your company already agreed on making the part and claimed to be able to 'make' it, pride might be the culprit here or a signed agreement, usually 1 person or group at a company handles this, it might hurt them to admit a wrong or mistake.
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