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Question about relation between measure department and customer

darius
Hello Guys
I'm curious how it looks cooperation between measure department and customer
At the moment I working in production company (prototype plastic and die casting mold), mostly automotive and electric branche.
Measure departement is cut off from directly contact with customer. If any question appear, about drawing or what to measure, then I need to contact with our project manager.
The biggest problem is when I have drawings with errors. Then directly contact with customer will be great. Many times drawings are ok but there is thousands of dimensions and no information what to measure.
What then? How you guys solving this problem? How is looking, or how in perfect world should looks cooperation between measure departement with customer?

Parents
  • no direct contact with the customer is a good thing. If the customer has a direct line to inspection, then they think that YOU work directly for THEM, and they will then call or email YOU instead of the top of the food chain and tell you to do "this" or "that", without getting an approval of the added costs or trying to bypass paying the added costs that "this" or "that" will make.
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  • no direct contact with the customer is a good thing. If the customer has a direct line to inspection, then they think that YOU work directly for THEM, and they will then call or email YOU instead of the top of the food chain and tell you to do "this" or "that", without getting an approval of the added costs or trying to bypass paying the added costs that "this" or "that" will make.
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