Dear Mr. or Mrs.
Admin how about giving someone the ability to remove Spam or Flags, to keep this forum clean? The ability to move some Topics to there proper places. This forum is a great place to get information, and it has of lately turned into a 10 year old child's room, making it hard to find information in the right spot, and it seems of lately more Spam has been popping up more than I've seen in awhile, and no one seems to clean it up. Yes, I'm a jokers on this site, but would like you to take this a little more serious on this matter.
You'd think they would improve thought time, especially from all the criticism, but nope! Out here in the West Coast specifically in SoCal, their service went from 'ok' to trash. The tech folks themselves are amazing it's the one's above them.
Yeah Andrei was horrible about responding in any manner (let alone timely). Since he departed, it's been a real whirlwind of people, lol. Dawn was great, but I heard she quit when they didn't give her the role she temporarily filled when Andrei left/got canned.
Andrei wouldn't send a tech to patch one hole of two on a flat tire and send the costumer away, then when the costumer returned with the same flat tire, have the nerve to charge for the same flat!!!! This new dude is really trying to impress his higher ups with 'high revenue' by dipping in costumers pockets or he's an ex banker.
Yeah they tried to invoice us for scheduled annual cert per our hardware maintenance agreement. I had to forward the PO to them before they acknowledged it.