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Hexagon Customer Service

I'm I the only one who has experience shitty customer service ? I feel like I'm their black list or something.
Website tells me to submit a ticket for " Faster service " I did Three weeks ago. I called the second week to let them know I had submitted a ticket and the lady told me to wait for a call back. Three weeks later...Nothing.... I submitted a simple ticket for a Report question about DATUMS showing in my reports and I wanted to hid the datums. Anyways anyone experience this before and what did you do to finally get a call back from them?
Parents
  • GOT ONE BETTER: CASE NUMBER: 00169620

    Case opened 1/27/2020 after 20 Messages with a few all day remote sessions, they send out a Tech 2/25/2020 $15/K. He leaves, they closed the case but it is not fixed. Two weeks later: 3/10/2020 after another all day remote sessions they call out a tech. This morning we get an invoice for $3500.00 for a return visit.

    and check out this scope picture of a damaged sensor sensor that was sold to us for $9/k as "Factory Refurbished"














Reply
  • GOT ONE BETTER: CASE NUMBER: 00169620

    Case opened 1/27/2020 after 20 Messages with a few all day remote sessions, they send out a Tech 2/25/2020 $15/K. He leaves, they closed the case but it is not fixed. Two weeks later: 3/10/2020 after another all day remote sessions they call out a tech. This morning we get an invoice for $3500.00 for a return visit.

    and check out this scope picture of a damaged sensor sensor that was sold to us for $9/k as "Factory Refurbished"














Children