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Arm with Scanner

Well we just purchased a Romer with blue light scanner, This will be the first one I ever worked with. Technically we are getting this for the machinist to scan over the parts quickly on various operations, plus there has been times we had some funky parts with very tight profile tolerances. This is suppose to save me time, because I'm backed up on the CMM writing programs.......wait that means I got to write at least simple programs for the arm, yeah this will make things fasterRolling eyes. Maybe I can keep it simple enough to get them to make simple programs for simple checks???? Well it ought to be fun.
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  • So Friday I got an update about the Arm and Scanner, That I should be getting it early this week. So I text my Sales guy yesterday, "When you said early next week, did you mean later this week" He responded "Just got bad news. All orders are backed up as we are awaiting on a shipment of scanners THAT SEEM TO BE LOST SOMEWHERE. I am being told orders are probably backed up until end of the month. Very sorry for the delay."
    I responded "Really? This is not acceptable I hope you can throw in a computer with an offline seat or something" I still have not gotten any response. So disappointed in Hexagon. Their service is terrible, and where in the world did you misplace scanners? If these things are golden, you would think there would be a little better trace on them, and if there is an import export problem, how bout you send them to Mexico, there seems to be no problem with things coming across that border. Hexagon will probably be more on deleting this post then taking care of their customers. This is pi_ss poor.Angry


    Pick an issue for an excuse:

    [ ] Middle East Conflict
    [ ] Gas Shortage
    [ ] Border Crisis
    [ ] Covid-19
Reply
  • So Friday I got an update about the Arm and Scanner, That I should be getting it early this week. So I text my Sales guy yesterday, "When you said early next week, did you mean later this week" He responded "Just got bad news. All orders are backed up as we are awaiting on a shipment of scanners THAT SEEM TO BE LOST SOMEWHERE. I am being told orders are probably backed up until end of the month. Very sorry for the delay."
    I responded "Really? This is not acceptable I hope you can throw in a computer with an offline seat or something" I still have not gotten any response. So disappointed in Hexagon. Their service is terrible, and where in the world did you misplace scanners? If these things are golden, you would think there would be a little better trace on them, and if there is an import export problem, how bout you send them to Mexico, there seems to be no problem with things coming across that border. Hexagon will probably be more on deleting this post then taking care of their customers. This is pi_ss poor.Angry


    Pick an issue for an excuse:

    [ ] Middle East Conflict
    [ ] Gas Shortage
    [ ] Border Crisis
    [ ] Covid-19
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