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He (and the guy I deal with) are correct to a point. Quality is all overhead costs. They do not make money because of us, we actually cost money in scrap material and lost production time. That being said, we are contractually required to exist. We are a necessary evil. I have had this discussion many times with my former roommate because he was the director of operations for a billion dollar company. The difference is those that actually work with quality and realize why we are there vs those that wish we didn't exist and try to circumvent us. Accept that we need to be there and help us to make the shop and processes run better and more accurately. This guy just goes around us every chance he gets. There is a reason why we have lost and continue to loose customers. That is NOT the kind of company I want to be a part of.
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