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Venting

So I was out last week with the rona and the operator (programmer in training) was supposed to run some parts for me while i was out. Well Its a very simple program with a simple manual alignment and CAD. Well i get a phone call while I'm lying in bed and she said the CAD was gone. So she didn't know where to take the manual hits.

Understandable... so I told her to hit CTRL+Z and it should bring the CAD into view. Nothing. I ask her if she can see the points. she says yes. Then i ask her to bring the CAD file back in since the CAD was gone and then we could walk through transforming the CAD to match the hits. Well she imports the CAD again and says the CAD is still gone. I ask her to send me a picture of the screen........

The report window was open..... It was over top of the graphics display window. That's it. That was the huge issue that she couldn't figure out. And she is blaming me saying I should be more descriptive in my programs so that when issues like this happen she knows what to do. I'm at a loss for words...
Parents
  • Just tell her to figure it out like 95% of the people who didn't have an in-person mentor and had to rely on the help file, the forums, and trial and error because they were thrown into it. Wink


    That is where I am at right now.. like how long can I consider an operator to be in "training" before I tell them quit asking me every time you have a little problem and figure it out. I cant hold your hand forever.

    Operator - "Hey this part is out of tolerance on the CMM"
    Me - "Ok did you clean the holes? did you double check it on the height gage? did you make sure your probes were calibrated? did you do any trouble shooting at all or did you just give up as soon as you saw red?"
    5 minutes later they just give up and go work on something else.
Reply
  • Just tell her to figure it out like 95% of the people who didn't have an in-person mentor and had to rely on the help file, the forums, and trial and error because they were thrown into it. Wink


    That is where I am at right now.. like how long can I consider an operator to be in "training" before I tell them quit asking me every time you have a little problem and figure it out. I cant hold your hand forever.

    Operator - "Hey this part is out of tolerance on the CMM"
    Me - "Ok did you clean the holes? did you double check it on the height gage? did you make sure your probes were calibrated? did you do any trouble shooting at all or did you just give up as soon as you saw red?"
    5 minutes later they just give up and go work on something else.
Children