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Supplier Quality Question

cheesiechanman
So in addition to my CMM programming duties here at work I have been managing supplier quality for the last almost 2 years. I've never done supplier quality before so I don't have much experience or examples to reference.

What does your company do when there is non-conforming parts found during production from the supplier? Do they have specific bins or boxes to put bad parts? When are they collected? Who goes through them to determine if it was done in house or its a supplier defect that should be rejected back to them?

I have many suggestions but I'm always told that the operators wont do that or wont be able to keep up with running machines and tossing parts in bins......Neutral face
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  • How we manage Supplier QC:

    1) PO is sent to vendor that calls out our requirements
    2) Parts sent to vendor once they accept the PO
    3) Parts are sent back to us upon completion & they immediately hit QC Dept
    4) QC Dept fills out an "Incoming Inspection Report". There is a box on this form that says "check here if there is a nonconformance listed on the report". If that box is checked, parts are immediately routed to me/upper mgmt for dispositioning. The action taken can vary between "Accept As Is" all the way down to "Return To Vendor under RMA"
    5) Good or bad, "Incoming Inspection Report" is shared with vendor after each shipment is complete to let them know what we're seeing
    6) Depending on severity of issue, we may issue a CAPA (corrective action/preventative action) against the vendor that shall be returned within 7-30 days
    7) On time delivery & rejections are part of the equation that gets tallied up & that is used to score them on the "Vendor Score Card" that we keep on file. Marks on that card have the ability to get them kicked off of our "Master Vendor List".

    All of the above being said...we're all in this to make money. We give our Suppliers the benefit of the doubt a lot of the times and end up learning something from them in the process. Only put the "boxing gloves on" if there is a major issue.
Reply
  • How we manage Supplier QC:

    1) PO is sent to vendor that calls out our requirements
    2) Parts sent to vendor once they accept the PO
    3) Parts are sent back to us upon completion & they immediately hit QC Dept
    4) QC Dept fills out an "Incoming Inspection Report". There is a box on this form that says "check here if there is a nonconformance listed on the report". If that box is checked, parts are immediately routed to me/upper mgmt for dispositioning. The action taken can vary between "Accept As Is" all the way down to "Return To Vendor under RMA"
    5) Good or bad, "Incoming Inspection Report" is shared with vendor after each shipment is complete to let them know what we're seeing
    6) Depending on severity of issue, we may issue a CAPA (corrective action/preventative action) against the vendor that shall be returned within 7-30 days
    7) On time delivery & rejections are part of the equation that gets tallied up & that is used to score them on the "Vendor Score Card" that we keep on file. Marks on that card have the ability to get them kicked off of our "Master Vendor List".

    All of the above being said...we're all in this to make money. We give our Suppliers the benefit of the doubt a lot of the times and end up learning something from them in the process. Only put the "boxing gloves on" if there is a major issue.
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