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If the settings worked after they installed the new motherboard then I would contact service again as it appears the controller has lost its ipconfig settings.
If thats the case you will not be able to connect to the controller at all and it will require a controller firmware reinstall.
(this happened to us a while ago with a "new" controller upgrade the reset/reinstall fixed a few issues we had been having with scanning)
If the settings worked after they installed the new motherboard then I would contact service again as it appears the controller has lost its ipconfig settings.
If thats the case you will not be able to connect to the controller at all and it will require a controller firmware reinstall.
(this happened to us a while ago with a "new" controller upgrade the reset/reinstall fixed a few issues we had been having with scanning)
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