thanks to my boss. he opened the CPU and examined all the wrings and the hardware. for 3 hours he found out the possible problem. one of the wires was cut then he fixed it and everything is ok.
prior to this, we called hexagon support technician here in japan.
support tech. said that, we need to send the cpu to the service center and it will take about 1-2 months for them to fix it.
i was surprised with the length of time they gave us. it only look a day to diagnose the problem and fix it.
thanks to my boss. he opened the CPU and examined all the wrings and the hardware. for 3 hours he found out the possible problem. one of the wires was cut then he fixed it and everything is ok.
prior to this, we called hexagon support technician here in japan.
support tech. said that, we need to send the cpu to the service center and it will take about 1-2 months for them to fix it.
i was surprised with the length of time they gave us. it only look a day to diagnose the problem and fix it.
thanks for the replies guys.
What did you boss open exactly, what do you mean under "CPU" ? i have the same issues for 2 weeks no one can find the solution
