CMM Running super slow

PcDmis 2017 R2 SP11 on a Brown and Sharp Mistral stops to 'think' for 20-30 seconds on every move, even between hits. Programs that ran for about 10-15 minutes total, are now a few hours.

Tried taking the CMM off the network and running everything off the local drive, different user logins and elevated the CMM user to admin. Had IT check to see if anything was changed from the computer, software, antivirus side and nothing.

Anyone experience anything similar and what was the solution? Tech support at Hexagon seems to be throwing darts now to try to solve the issue.

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AndersI over 5 years ago

On some CMM:s (controllers) there is a settable parameter for how exact positioning should be on a MOVE (a radius, controller assumes it has reached its goal if the scale values report inside this radius from the wanted point). If this parameter for some reason has been changed to a too small value, the CMM may have problems getting there, and each MOVE will take a long time. I don't know what CMM:s or controllers, but it might be worth checking with your CMM hardware support...
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AndersI over 5 years ago

On some CMM:s (controllers) there is a settable parameter for how exact positioning should be on a MOVE (a radius, controller assumes it has reached its goal if the scale values report inside this radius from the wanted point). If this parameter for some reason has been changed to a too small value, the CMM may have problems getting there, and each MOVE will take a long time. I don't know what CMM:s or controllers, but it might be worth checking with your CMM hardware support...
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