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CMM Running super slow

FMC.QC
PcDmis 2017 R2 SP11 on a Brown and Sharp Mistral stops to 'think' for 20-30 seconds on every move, even between hits. Programs that ran for about 10-15 minutes total, are now a few hours.

Tried taking the CMM off the network and running everything off the local drive, different user logins and elevated the CMM user to admin. Had IT check to see if anything was changed from the computer, software, antivirus side and nothing.

Anyone experience anything similar and what was the solution? Tech support at Hexagon seems to be throwing darts now to try to solve the issue.
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  • What kind of controller do you have? Shapre32, Leitz, etc..

    Was it a new PC install?
    Did you make a big jump in versions for example V3.2 - 2017?
    Does it happen if you start a new program or just existing programs?

    Sounds like a communications issue. I've seen similar issues on retro fit machines, specifically a Mitutoyo machine retro fit with PC-DMIS. I used to run 2017 on a Mistral with a Sharpe32 controller and didn't have any issues.
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  • What kind of controller do you have? Shapre32, Leitz, etc..

    Was it a new PC install?
    Did you make a big jump in versions for example V3.2 - 2017?
    Does it happen if you start a new program or just existing programs?

    Sounds like a communications issue. I've seen similar issues on retro fit machines, specifically a Mitutoyo machine retro fit with PC-DMIS. I used to run 2017 on a Mistral with a Sharpe32 controller and didn't have any issues.
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  • in reply to kmcmm
    Its a Mistral 7105 with a B&S FBPC Controller.
    Not a new PC install when the problem started... but I have uninstalled and re-installed the software a couple times.
    We've been fairly current with our software updates... had 2017 R2 SP6 until this problem.. then jumped to SP11.
    It happens on both new and old programs.

    Noticed today that the normal CMM username also asks for a password when opening task manager, which doesn't happen if I use the same user account on a different PC. And when I did a fresh install on a laptop, it runs fine under the same user login.
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