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Program Crashes

VVPTD
Good Morning All!
I'm curious if anyone else is experiencing the same issues I am with crashes to the program. My PC-DMIS software seems to crash at least once a day and it has already crashed 3 times before 8:00 AM this morning. I could be creating a vector point or just altering a dimension and it will suddenly close the program without any warning. PC-DMIS recognizes that it crashed and asks to send the error reports. The IT company that we have says that it is the software and not the computer, although all my other programs crash as well (Solidworks, Mastercam). I am using 2019 R2 and my computer has 32 GB of RAM and an i7-7700 CPU processor, which should be plenty. Does anyone else notice that it crashes a lot? And if you did, how did you solve it? I have tried uninstalling and reinstalling the software but the problem still exists. Thanks in advance! -Victoria Slight smile
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  • What antivirus software do you use? Can you disconnect from the network and turn off the antivirus, to see if that has any effect (probably need help from IT for that).

    Are the part programs stored locally, or on the network? If network, test using a local copy instead, to see if that helps.
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  • What antivirus software do you use? Can you disconnect from the network and turn off the antivirus, to see if that has any effect (probably need help from IT for that).

    Are the part programs stored locally, or on the network? If network, test using a local copy instead, to see if that helps.
Children
  • in reply to AndersI
    The IT department has disabled the antivirus that they used and there were no changes. PC-DMIS is stored locally on my computer and I have tried going as far as to uninstall and reinstall it, but still no change. After some research I believe that it may be the graphics card or our processor is not capable of handling everything it is tasked with.
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