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PC-DMIS Software to Server connection unbearable. Please help.

Hello. I have a 7.10.7 SF electric machine running PC-DMIS 2020 R2. We all know the unfortunate notoriousness of software crashes. But, I am having too many issues and need help.

From my understanding, I have a virtual dongle and with that, every line of code or action I do with PC-DMIS communicates online to its server base. I have had my software crash several times just from saving as one example. There are also times when I try to re-open the software and when I open a project it says that the server is busy and I have to restart my computer to fix it. (I've checked my task manager and could not find anything to stop in order to avoid restarting the computer).

Should I try to receive a physical dongle like the older machines to avoid these issues? I never had this stuff happen until I started using the virtual dongle. I don't even know if I can do that to be honest.

Also, I haven't done my research thoroughly enough but I'm at the point where I feel I can't trust Exact Measurements versus Legacy anymore. Sometimes the differences in results can be over .001 (inches) and even greater. I know I've set up my datums properly for both ways to spit out the results. I also find it silly how in R1 you could get away with apparently a not properly constrained datum to give results that may be inaccurate and now 2020 R2 won't allow you to even create the feature if it's not constrained right with the datum scheme.

Thanks for taking the time to read my post! I appreciate it.
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  • After KTM and Don's suggestion, I just saved and I am still stuck on a frozen never ending spinning wheel.

    You'd think the prices Hexagon charges for everything that after decades they could figure out how to make their software not crash.

    Thanks for all the input and help from everyone, but this is insane that it won't stop.
  • I have had these same issues with the latest Global Hexagon CMM with the computer they supplied us. The exact same issues where I can't even access my task manager. My opinion at this point is to never use a hexagon supplied computer again. I checked my graphics card and it does have the latest drivers. My last resort is to call them. My SMA is expired though and I can already imagine unfortunately how much it would be to fix problems like this that should not be happening.
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  • I have had these same issues with the latest Global Hexagon CMM with the computer they supplied us. The exact same issues where I can't even access my task manager. My opinion at this point is to never use a hexagon supplied computer again. I checked my graphics card and it does have the latest drivers. My last resort is to call them. My SMA is expired though and I can already imagine unfortunately how much it would be to fix problems like this that should not be happening.
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