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Crashing into calibration sphere

During calibration the probe head is driving into the cal. sphere in-between tips. (Mistral, TP-20)
It has not done this before. Not sure what's changed. Other CMM ran fine (Global, TP-20).
We don't have a program, we are just using the measure button and calibrating all tips.
is there a way to add clearance moves to the calibration?
Parents
  • Computer is struggling, Had this happen before with the generic computer that Hexagon provided. After I built a good computer, never happened again.


    And before anybody from Hexagon comes to defend this, It occurred with 2 different machines, 2 different companies, that I worked for, and 2 different computers purchased from Hexagon, asked both owners where they got the PC's. It happened several times both places. New computers, never happened again.
Reply
  • Computer is struggling, Had this happen before with the generic computer that Hexagon provided. After I built a good computer, never happened again.


    And before anybody from Hexagon comes to defend this, It occurred with 2 different machines, 2 different companies, that I worked for, and 2 different computers purchased from Hexagon, asked both owners where they got the PC's. It happened several times both places. New computers, never happened again.
Children
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