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CMM crashes on probe changer lids

Hello to you all,

I've recently installed the HR-MP 6 port probe changer on one of our CMMs. It was calibrated and successfully changed probes without issue. However, when I close the lids, instead of pushing the covers over when picking up a probe, it moves over slightly above the lid then crashes on top. I've tried playing with the (before and after pick-up distances) and (edit the probe data) to try and "force" the CMM to slide the lids over before picking up a probe. I would assume the probe changer should operate with the lids closed but for now I'm leaving them open. Is there anything I need to change to make this work with the lids closed?


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