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Global Chrome S error

Just wondering if anyone is using the new Global Chrome S cmm?
We were getting an error message on our machines that stated:
ERROR AI, S%1, TR_AI, 0x15003041 Force Limitation algorithm intervention on Z axis.
Come to find out it was a failure with the sprocket on the motor assembly breaking loose and needing replacing.
Just putting this out there to see if anyone else has had this problem as well.​

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