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Probe Rack issues

KennethNganga
I've been having issues with the probe rack positions changing after shutting down and rehoming the machine. The rack shifts about 1-2mm from where it was calibrated. I've been looking for the tool.dat file but I can't find it. I'm running 2018 R2. I read that it can be an issue with the tool.dat file or the machine's home changes and will throw off the position every time the machine is homed.
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  • these are the files & registry key IT needs to give you admin rights to:

    Registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hexagon
    HKEY_LOCAL_MACHINE\SOFTWARE\Hexagon​
    HKEY_USERS\.Default\Software\Hexagon​

    Directories (64bit os):
    C:\Program Files\Hexagon​
    C:\Users\Public\Public Documents\Hexagon​
    C:\ProgramData\Hexagon​
    ​​
    (32bit os)
    C:\Program Files (x86)\Hexagon​
    C:\Users\Public\Public Documents\Hexagon​
    C:\ProgramData\Hexagon​    ​
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  • these are the files & registry key IT needs to give you admin rights to:

    Registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hexagon
    HKEY_LOCAL_MACHINE\SOFTWARE\Hexagon​
    HKEY_USERS\.Default\Software\Hexagon​

    Directories (64bit os):
    C:\Program Files\Hexagon​
    C:\Users\Public\Public Documents\Hexagon​
    C:\ProgramData\Hexagon​
    ​​
    (32bit os)
    C:\Program Files (x86)\Hexagon​
    C:\Users\Public\Public Documents\Hexagon​
    C:\ProgramData\Hexagon​    ​
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