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HH-A-T5 will not lock in place

baustin
Our Sheffield Discovery with a HH-A-T5 head will not lock in place in the A-90/B-90 position.When it rotates to that position we get a In Position Error code on the controller. It will calibrate the probe in every position but this.
Does this sound like we will need to replace the head or is there some type of cleaning or adjustment that needs to be done?
Parents
  • I'm not sure what they call it, but Hexagon has a similar practice to "Repair by Exchange", where, if they have one (a repair unit), they give you that unit while taking your unit as exchange.

    Then they replace the one you gave them, and sell it to the next person, and so on.

    It is much faster.

    You can, I'm sure, have them tear your head apart and rebuild it. Might be cheaper. Will take weeks instead of days.

    I think the one time I replaced a Hexagon head I had it in something like 4 days. It has been a few years.

    Contact your local rep, they will help you and try to speed it up for you.
Reply
  • I'm not sure what they call it, but Hexagon has a similar practice to "Repair by Exchange", where, if they have one (a repair unit), they give you that unit while taking your unit as exchange.

    Then they replace the one you gave them, and sell it to the next person, and so on.

    It is much faster.

    You can, I'm sure, have them tear your head apart and rebuild it. Might be cheaper. Will take weeks instead of days.

    I think the one time I replaced a Hexagon head I had it in something like 4 days. It has been a few years.

    Contact your local rep, they will help you and try to speed it up for you.
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