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Hexagon, SMA's, and Service Packs

Zen Cat
I'm being told by reps from Hexagon that you can only install service packs for the release you bought if you have a current SMA. In other words, if my SMA expired at SP3, I can't install SP6 for 2023.1.

I've never heard of anything like this. A service pack is supposed to fix known issues with software. Every software company I've ever used allows service pack updates for the product you purchase. It's not like it's a new release with new features. But apparently that's not how Hexagon operates. To say that this is disappointing is an understatement.

Can someone from Hexagon verify that this is the case? I'm hoping that the rep that emailed me is mistaken.
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  • This is correct.

    I believe a few years ago we tried to do it on a per-version basis, but it reverted to a purely date based system some time ago.

    The change happened before I returned to Hexagon so I'm unsure of the reasoning why.

    From what I know of the licensing side (you can run any version released up to your SMA expiry date) I would guess that this is why. i.e. the license isn't tied to / doesn't specify an actual version, just anything released up to that date will run, be it a major release or a service pack; anything after that date won't run.

  • in reply to NinjaBadger
    The ONLY exception I know of (for sure) for the "DIE DATE" of the 'dongle' lock date was V3.7MR4, anyone with a 'legal' V3.7 expiry date was able to install MR4, this was due to an issue with importing STEP files in V3.7, but I was never EVER able to get a description of how bad STEP files were being mangled upon import.
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