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SP25 Calibration! (again... yes I searched the forum)

We just had our machine refurbished, new scales and encodes and controller, everything!

Now we are trying to work through our initial probe calibrations and keep encountering this wonderful error message.
  

Seemingly none of the other poster here were able to get resolution to this message, however it's also very possible I missed it. 

This is one of the probe builds.

These are the parameters we are using, looks like it matches the data sheet the Hex tech provided. The max force is a bit higher as that matched our settings from before. 

So far it looks like only the probes using the SM-4 modules outright fail, some of the others are definitely missing some of the scan points. 

Probe builds are new.
Machine is "new".
PCDMIS is a fresh install on a new PC.
Hexagon tech who was here with is said "as long as you are not planning to scan with those tips just keep hitting ok" but was otherwise unable to correct the issue. 

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  • I don't see scan deflection limit listed in the help file for the FDC controller and can't get into the controller to look...

    But as things have progressed today, we have just slipped deeper and deeper into this *** show the tech left for us.
    You see when he left and "things were working" we kept up with that assumption, right up until we realized our machine axes were in the wrong orientation. (Many 4 letter words were spewed because they asked us and we told them what they were)
    Soooo we fixed that so Y is X and X is Y. Re-calibrated the probe rack over the weekend (again), started calibrating probes which were now missing the cal sphere despite being "reset."
    Seems re-creating the probe builds from scratch was the only thing that would fix it, so now we have started that process, again.

    Managment is starting to get a bit grumpy that we are creeping up on 3 weeks behind schedule.