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scans showing error, no dimensional information

so, on occasion, we have scans that don't report any information. this is something that shows up, then goes away. these are nulfilter scans that when I un-check interate and repierce, the issues goes away, but then the actual report can have wild swings that do not coincide with the scans that had I&R checked. It is frustrating, because where I work at, there is a serious distrust of CMMs in general and this is not helping the situation at all. we are currently on 2021.2 and are planning on moving to 2023..2 soon, but that is in the future. Any enlightenment about this issue would be greatly appreciated, thanks.  

Parents
  •   Much more information is needed here to determine what's happening...

    • What do you mean when you say the scans don't report any information - in what way? 
      • Are the scans empty (no hits)?
      • Do they contain data but no deviation (all measured values match nominal)?
      • Do the scans contain measured data and deviation values but, when reported, their dimensions show zero - if so, what dimensions are being used (location dimension showing T values of points, legacy profile form only, legacy profile form & location, geometric tolerance profile command etc)?
    • Which iterate and repierce are you referring to?
      • Iterate and repierce in the Best fit alignment dialog?
      • Iterate and repierce in a geometric tolerance profile?

    Are you able to share a program containing the problem?  It would need to contain measured data and I'd need the .prg, .cad and any probe files it uses.

Reply
  •   Much more information is needed here to determine what's happening...

    • What do you mean when you say the scans don't report any information - in what way? 
      • Are the scans empty (no hits)?
      • Do they contain data but no deviation (all measured values match nominal)?
      • Do the scans contain measured data and deviation values but, when reported, their dimensions show zero - if so, what dimensions are being used (location dimension showing T values of points, legacy profile form only, legacy profile form & location, geometric tolerance profile command etc)?
    • Which iterate and repierce are you referring to?
      • Iterate and repierce in the Best fit alignment dialog?
      • Iterate and repierce in a geometric tolerance profile?

    Are you able to share a program containing the problem?  It would need to contain measured data and I'd need the .prg, .cad and any probe files it uses.

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