Hello all and please help with system crashes,
Apologies if this has been asked before but I didn't see any recent posts and I am not getting any assistance from Hexagon tech support and have decided to save the money and let the service agreement lapse and check in with the community.
Can anyone tell me if increasing my RAM might assist in system reliability? I have been tracking for the last 140 days and have had 335 system crashes with roughly 21 1/2 hours lost in restarts. It seems as though I can only get through two or three routine runs before I can no longer save the results or program or Dmis just crashes. Once on the main menu screen even approaching a routine icon will crash PCDmis. I have gone through "resource required", "While trying to load Alternate Style( NewCannoliInvisbleStyle)", "PC-DMIS Application has stopped working", "You do not have a License. PC-Dmis cannot continue.", quickfeature or GeoTol feature selection issues or if I try to open a folder or PDF if Dmis is running or it crashes Windows Explorer and causes many other issues. The previous programmer's solution was to close Dmis and restart the computer after every run. This effectively negates any efficiencies that a DCC CMM provides. When I was doing that prior to logging crashes and dealing when it happened, I was losing on average just over 1 hour a day restarting computers causing more wear to computer hardware than reasonable.
I have asked about conflicts with our firewall but never heard back a response. I know from use that PCDmis is very resource hungry, but this is beyond ludicrous.
System: PCDmis 2023.2 SP 11 on a Global Advantage Silver 7.10.7
Computer was bought from Hexagon with the machine and the only difference with online system suggestions is our Intel Xeon W-2123 processor against the recommended W-2223.
