hexagon logo
Register Sign in
  • State Not Answered
  • Replies 35 replies
  • Subscribers 236 subscribers
  • Views 13651 views
  • Users 0 members are here
Options
Related

Excessive crashes with PCDmis

DR LokiZ

Hello all and please help with system crashes,

Apologies if this has been asked before but I didn't see any recent posts and I am not getting any assistance from Hexagon tech support and have decided to save the money and let the service agreement lapse and check in with the community.

Can anyone tell me if increasing my RAM might assist in system reliability?  I have been tracking for the last 140 days and have had 335 system crashes with roughly 21 1/2 hours lost in restarts.  It seems as though I can only get through two or three routine runs before I can no longer save the results or program or Dmis just crashes.  Once on the main menu screen even approaching a routine icon will crash PCDmis.  I have gone through "resource required", "While trying to load Alternate Style( NewCannoliInvisbleStyle)", "PC-DMIS Application has stopped working", "You do not have a License. PC-Dmis cannot continue.", quickfeature or GeoTol feature selection issues or if I try to open a folder or PDF if Dmis is running or it crashes Windows Explorer and causes many other issues.  The previous programmer's solution was to close Dmis and restart the computer after every run.  This effectively negates any efficiencies that a DCC CMM provides.  When I was doing that prior to logging crashes and dealing when it happened, I was losing on average just over 1 hour a day restarting computers causing more wear to computer hardware than reasonable.

I have asked about conflicts with our firewall but never heard back a response.  I know from use that PCDmis is very resource hungry, but this is beyond ludicrous.

System: PCDmis 2023.2 SP 11 on a Global Advantage Silver 7.10.7

              Computer was bought from Hexagon with the machine and the only difference with online system suggestions is our Intel Xeon W-2123 processor against the recommended W-2223.

Parents
  • 0

    Thank you all with the probable solutions.  What I could implement immediately has been put in place and so far, I have reduced crashes by roughly 80%.  Maybe another week and I will have more confidence.  I think the biggest "fix" was disabling the Home Page.  It is a nice feature, and the GUI makes finding recent programs easier, but something must not quite be there yet.  I know with my set-up, sometimes just moving the mouse cursor over the program icon could crash and if I tried to view Recent programs, it would be a lost cause.

    As someone that has gone through many different CMM software packs from GeoMet and other Dos-based systems through modern Verisurf, Calypso, Cosmos, and PC-Dmis.   The last time programming with PC-Dmis on a consistent basis was version 2.7 with very limited 3.1 (too buggy to use).  Coming back into programming CMMs, I have to agree with some that pound for pound, Hexagon has a more user-friendly and powerful package.  There is a reason they have the majority of the market globally.  The caveat, there is a lot going on in the background I would like to have some more visibility with, and it can be just as frustrating as most of the others out there when you need to just get stuff done.  Most of the time I just need numbers and then an arm  There is always a tradeoff, and you have to decide where you want to feel the pain.  Find the bugs, understand them, and find your workarounds.  This one was tough since the workaround cost just as much or more time as the bug.

Reply
  • 0

    Thank you all with the probable solutions.  What I could implement immediately has been put in place and so far, I have reduced crashes by roughly 80%.  Maybe another week and I will have more confidence.  I think the biggest "fix" was disabling the Home Page.  It is a nice feature, and the GUI makes finding recent programs easier, but something must not quite be there yet.  I know with my set-up, sometimes just moving the mouse cursor over the program icon could crash and if I tried to view Recent programs, it would be a lost cause.

    As someone that has gone through many different CMM software packs from GeoMet and other Dos-based systems through modern Verisurf, Calypso, Cosmos, and PC-Dmis.   The last time programming with PC-Dmis on a consistent basis was version 2.7 with very limited 3.1 (too buggy to use).  Coming back into programming CMMs, I have to agree with some that pound for pound, Hexagon has a more user-friendly and powerful package.  There is a reason they have the majority of the market globally.  The caveat, there is a lot going on in the background I would like to have some more visibility with, and it can be just as frustrating as most of the others out there when you need to just get stuff done.  Most of the time I just need numbers and then an arm  There is always a tradeoff, and you have to decide where you want to feel the pain.  Find the bugs, understand them, and find your workarounds.  This one was tough since the workaround cost just as much or more time as the bug.

Children
No Data
© 2025 Hexagon AB and/or its subsidiaries. Privacy Policy | Cloud Services Agreement