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Excessive crashes with PCDmis

DR LokiZ

Hello all and please help with system crashes,

Apologies if this has been asked before but I didn't see any recent posts and I am not getting any assistance from Hexagon tech support and have decided to save the money and let the service agreement lapse and check in with the community.

Can anyone tell me if increasing my RAM might assist in system reliability?  I have been tracking for the last 140 days and have had 335 system crashes with roughly 21 1/2 hours lost in restarts.  It seems as though I can only get through two or three routine runs before I can no longer save the results or program or Dmis just crashes.  Once on the main menu screen even approaching a routine icon will crash PCDmis.  I have gone through "resource required", "While trying to load Alternate Style( NewCannoliInvisbleStyle)", "PC-DMIS Application has stopped working", "You do not have a License. PC-Dmis cannot continue.", quickfeature or GeoTol feature selection issues or if I try to open a folder or PDF if Dmis is running or it crashes Windows Explorer and causes many other issues.  The previous programmer's solution was to close Dmis and restart the computer after every run.  This effectively negates any efficiencies that a DCC CMM provides.  When I was doing that prior to logging crashes and dealing when it happened, I was losing on average just over 1 hour a day restarting computers causing more wear to computer hardware than reasonable.

I have asked about conflicts with our firewall but never heard back a response.  I know from use that PCDmis is very resource hungry, but this is beyond ludicrous.

System: PCDmis 2023.2 SP 11 on a Global Advantage Silver 7.10.7

              Computer was bought from Hexagon with the machine and the only difference with online system suggestions is our Intel Xeon W-2123 processor against the recommended W-2223.

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  • 0

    I'm not sure if disabling the Home Page will also hide the recent tab, but here's my recent fix to a similar problem;

    One of our CMM desktops would constantly crash (3 times a day), the only solution was to manually unplug the tower and restart. It always appeared to be a Windows issue. The error code was often "not enough resources" or "memory" related. We are in a high mix low volume shop, and this machine is our inspection workhorse loading lots of different program files per month. Turns out, for the last year or more the previous programmer had never cleared the recents tab...Over 200 or so programs trying to load that thumbnail and whatever background links was throttling the computer. 

    Selecting the first program in the recents tab, holding shift and clicking the last program, then using the three dots at the top right to "remove recent" clears the Recents Tab. In our case PC-DMIS has been faster to load and the computer hasn't crashed since clearing recents. 

    I'm not sure if disabling the home page also clears whatever cache PC-DMIS is referencing for the Recent tab, but if you can do so give clearing recents a try. I see you mention even hovering over a program will crash PC-DMIS.... maybe there a backdoor method to clearing the recents. 

  • 0 in reply to Nicholas Norton

    is there somewhere you can set the MRU number?  Maybe someone cranked the value up to 'infinity' when it should be 10.

  • 0 in reply to Matthew D. Hoedeman

    https://docs.hexagonmi.com/pcdmis/2022.2/en/helpcenter/mergedProjects/settingseditor/MostRecentFileList.htm

    I see this value in my PC-DMIS Settings Editor is set to 4. My home page shows 5 programs underneath the "Recent" header directly beneath New Routine and Open Routine button. Maybe there is a separate setting for the Recent tab (selectable from the side menu)

    https://www.youtube.com/watch?v=QGe-8uIFeB0 This video suggests that MostRecentFileList value alters the number of programs you see in the menu under "File" not the recents list. I see what you mean about MRU, but Hexagon may have changed where it's referenced over the years. I'm on 2020 R1

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