Communication problem between PC DMIS and FARO arm

Did you export your registry settings from your old computer?

I would start with the settings as Jace suggests.

If you have an older COMM port arm, like the Faro 'Silver', you may want to pay attention to the COMM port settings on the PC. Your new PC likely has only one COMM port, and it is likely named COM1, but Windows is capable of having a different configuration. Make sure that PC-DMIS has the correct COMM settings.

If you have a USB arm, like the Faro 'Platinum' or 'Advantage', you need to install the FaroArm USB driver. Use what you have, get a copy from Faro, or download it from the Wilcox FTP site at ftp://ftp.wilcoxassoc.com/AfterMarket/3rdPartyDrivers/Faro/FaroArmUsbDriver5.exe.

$4000 for some kind of converter

I have installed PC-DMIS on new PCs of more than twenty Faro arms, using every release of PC-DMIS from v3.2063 through v4.3MR1, and I have not used or heard of any additional item needed to run PC-DMIS on a Faro arm.

Did you export your registry settings from your old computer?

I would start with the settings as Jace suggests.

If you have an older COMM port arm, like the Faro 'Silver', you may want to pay attention to the COMM port settings on the PC. Your new PC likely has only one COMM port, and it is likely named COM1, but Windows is capable of having a different configuration. Make sure that PC-DMIS has the correct COMM settings.

If you have a USB arm, like the Faro 'Platinum' or 'Advantage', you need to install the FaroArm USB driver. Use what you have, get a copy from Faro, or download it from the Wilcox FTP site at ftp://ftp.wilcoxassoc.com/AfterMarket/3rdPartyDrivers/Faro/FaroArmUsbDriver5.exe.

$4000 for some kind of converter

I have installed PC-DMIS on new PCs of more than twenty Faro arms, using every release of PC-DMIS from v3.2063 through v4.3MR1, and I have not used or heard of any additional item needed to run PC-DMIS on a Faro arm.