Auto Vector Points with CAD

I use CAD solid models, and I am trying to use the auto feature toolbar to "pick" a circle on the CAD model. (.iges file) After I have the CAD "theoreticals" or nominal positions, I am changing the circle to a vector point.(i am seating the ball probe on a threaded hole to get true position) Hexagon says this should work. It worked in the training that I recieved from Hexagon, however it seems to only accept this about a third of the time. I am using the correct workplane. When it doesn't work, the software crashes and pushes me completely out. (save early, save often)
I have tried the "reset software" option in the settings editor, and it seemed to work for a couple of hours, but it failed after accidentally not remembering to set the correct workplane. Now it fails about every third try no matter what I do.
I believe I need to "re-program" my USB portlock to fix this. I will be sending in a call to HM to get this going.

I am new to PC-DMIS. I have used several CMM inspection software packages and have 15+ years of exp in metrology.
Anyone else have problems with Auto Features?