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Cloud of points alignment

Hello, I'm new to the world of PC-dmis. I have 8+ years experience running a Johansson CMM with Metrolog software. We just purchased a Romer Arm with an RS-1 laser and portable pc-dmis.

My question is when I scan a part with no hard probing, how do I get the COP to align with the model. When I use point cloud alignment, the COP does not align closer then approx. 10mm. In the manual it shows that if I ( insert>alignment>new ) that there should be a button that is labeled align COP, but this button is not visible when I am in the alignment window. Also my COP does not show up in the feaure list when I am in this window either, but it does show up if I open the best fit window, but when I highlight the COP and accept, it doesn't align at all????

Any input will be greatly appreciated.