We recently got another Romer arm 7535 and received PC-DMIS 2013 to run with. So far lots of issues with 2013 from what I can see, (I run 2012 on mine, still going strong.) I'm not sure if this is a software issue or an issue with the arm though. What's happening is multiple times throughout the day, and getting more frequent, the arm loses it's connection with the laptop. We are wired to the laptop mind you. It comes up with a message that says "motherboard initialization failed" and then we have to turn off and on the arm for it to reconnect. Anyone else had this issue? Should I just contact support?
We had the same issue and it was the mother board in the arm was not working properly all the time . Had to send it to Hexagon for replacement, if sending in need to note it, because as you know it works then it can crash with-out warning .
We had the same issue and it was the mother board in the arm was not working properly all the time . Had to send it to Hexagon for replacement, if sending in need to note it, because as you know it works then it can crash with-out warning .