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Error message turned off servos

I had the following error message pop up on our Performance 664 Dual Z. We've had the Time out error happen while measuring circles but haven't had it turn off the servos on the machine before. Our current fix for these errors is to do a full restart of both the Dual Z and the PC running PCDmis. Any suggestions that give me a direction to potentially fix this would be great. My company just had the machine delivered and calibrated a week ago by hexagon.

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  • Picture is rather small, but it looks like you are trying to calibrate the optics. If they came in a week ago and calibrated the machine, why are you trying to calibrate the optics again? That should be set for a while!

    What is the machine trying to do with the focus that it is erroring out? I can't really read the error.
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  • Picture is rather small, but it looks like you are trying to calibrate the optics. If they came in a week ago and calibrated the machine, why are you trying to calibrate the optics again? That should be set for a while!

    What is the machine trying to do with the focus that it is erroring out? I can't really read the error.
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