I had the following error message pop up on our Performance 664 Dual Z. We've had the Time out error happen while measuring circles but haven't had it turn off the servos on the machine before. Our current fix for these errors is to do a full restart of both the Dual Z and the PC running PCDmis. Any suggestions that give me a direction to potentially fix this would be great. My company just had the machine delivered and calibrated a week ago by hexagon.
We have had lots of problems with our Optiv Performance 443 during calibration. None that ever shut the controller off, though. Not sure, but isn't that the cal routine that calibrates pixel size?
My personal opinion is that the canned routines provided by Hexagon aren't very stable. (they just tweaked the illumination routine in 2018R2)
Which leads me to what version of Demon are you running? Since it's a new machine, I'd assume 2018Rx. (or did you buy a used one?)
At any rate, I'd get the Hex-a-Techs back to your facility post-haste! there might be confusion @ Hexagon as to the correct settings for the Framegrabber and other .ini files stored in the C:\ or C:\Windows directory
(we run Win7)
My go-to Hexagon help guy spent a lot of time (several days) tweaking these files remotely to get us back up. Have them return to your company and sit through another FULL calibration until YOU are fully satisfied.
my 2¢, and good luck!
We have had lots of problems with our Optiv Performance 443 during calibration. None that ever shut the controller off, though. Not sure, but isn't that the cal routine that calibrates pixel size?
My personal opinion is that the canned routines provided by Hexagon aren't very stable. (they just tweaked the illumination routine in 2018R2)
Which leads me to what version of Demon are you running? Since it's a new machine, I'd assume 2018Rx. (or did you buy a used one?)
At any rate, I'd get the Hex-a-Techs back to your facility post-haste! there might be confusion @ Hexagon as to the correct settings for the Framegrabber and other .ini files stored in the C:\ or C:\Windows directory
(we run Win7)
My go-to Hexagon help guy spent a lot of time (several days) tweaking these files remotely to get us back up. Have them return to your company and sit through another FULL calibration until YOU are fully satisfied.
my 2¢, and good luck!
