Machine fails to initialize

Jack,
the techs will come and calibrate, but as far as the release of Demon you got? They do not upgrade you.
As far as the Optiv problem, I know your conundrum.
One PITA is framegrabber card drivers like vpt said.. It's VERY fussy. (eagle or falcon, they both bark!) They want their favorite ones, and we had to try a few installs to finally make it happy.
Pete said it correctly (we didn't upgrade the O/S, just put in a new 'puter - same win7). those several files he mentions are critical. For our Otpiv performance 443 they were four .ini files that Optiv HAD to have. (they're named very bizarre names) tomorrow at work I'll try to post them for you....
good luck!

Thanks very much for the insight guys, at least I know its not a devastatingly bad issue. I did make the techs take an image of the PC before they did their upgrade so we can revert to the back up if all else fails, I've been starting to think I know more about PC's than him as I'm always telling him what to do haha.

I did run the program as Admin after the fresh upgrade. The admin is a separate company and doesn't really know the ins and outs of PCDMIS, he wanted us, bizarrely, to log in as a server user on the machine connected to the optiv, from there the server will talk to the local PC we are logged in on which will then talk to the Optiv, I told him it wouldn't work as the machine needs to talk to the PC locally, at which point he said well we won't have server access without that. They are extremely paranoid as given the right permissions as a user I could connect to the server just fine. **Shrug**

I'll get back onto the admins today, get them on remote access to give me access to the windows.old folder and if they did remove it they will have to revert it so I can get those .ini files back if sealevel is able to find them if not maybe tech support might be able to help in that regard.

I understand now why the calibration guy only worked on upgrading the Pioneer, we paid for that one haha. We have started actually using this optiv now so I've stated, whilst costly, it might be worth getting that paid for and have them out to calibrate and upgrade the software, at least then they can trouble shoot any issues like this in the future.

I'll be honest as well im still quite relatively new at this, I've been on the pioneer for about a year now but not had any formal training as of yet, only some of the free online teaching sources, a point in the right direction from my manager and the rest is having a play and using my knowledge from programming CNC milling machines, I've got the pioneer down now, been writing programs for months on it but this optiv feels like a whole different animal haha. I know PC hardware as well building my own but the proprietary PCIe cards for the optiv are a unfamiliar to me, same goes for the drivers, but you work with what you got and this forum has been a treasure trove of information for me!

Jack,
the techs will come and calibrate, but as far as the release of Demon you got? They do not upgrade you.
As far as the Optiv problem, I know your conundrum.
One PITA is framegrabber card drivers like vpt said.. It's VERY fussy. (eagle or falcon, they both bark!) They want their favorite ones, and we had to try a few installs to finally make it happy.
Pete said it correctly (we didn't upgrade the O/S, just put in a new 'puter - same win7). those several files he mentions are critical. For our Otpiv performance 443 they were four .ini files that Optiv HAD to have. (they're named very bizarre names) tomorrow at work I'll try to post them for you....
good luck!

Thanks very much for the insight guys, at least I know its not a devastatingly bad issue. I did make the techs take an image of the PC before they did their upgrade so we can revert to the back up if all else fails, I've been starting to think I know more about PC's than him as I'm always telling him what to do haha.

I did run the program as Admin after the fresh upgrade. The admin is a separate company and doesn't really know the ins and outs of PCDMIS, he wanted us, bizarrely, to log in as a server user on the machine connected to the optiv, from there the server will talk to the local PC we are logged in on which will then talk to the Optiv, I told him it wouldn't work as the machine needs to talk to the PC locally, at which point he said well we won't have server access without that. They are extremely paranoid as given the right permissions as a user I could connect to the server just fine. **Shrug**

I'll get back onto the admins today, get them on remote access to give me access to the windows.old folder and if they did remove it they will have to revert it so I can get those .ini files back if sealevel is able to find them if not maybe tech support might be able to help in that regard.

I understand now why the calibration guy only worked on upgrading the Pioneer, we paid for that one haha. We have started actually using this optiv now so I've stated, whilst costly, it might be worth getting that paid for and have them out to calibrate and upgrade the software, at least then they can trouble shoot any issues like this in the future.

I'll be honest as well im still quite relatively new at this, I've been on the pioneer for about a year now but not had any formal training as of yet, only some of the free online teaching sources, a point in the right direction from my manager and the rest is having a play and using my knowledge from programming CNC milling machines, I've got the pioneer down now, been writing programs for months on it but this optiv feels like a whole different animal haha. I know PC hardware as well building my own but the proprietary PCIe cards for the optiv are a unfamiliar to me, same goes for the drivers, but you work with what you got and this forum has been a treasure trove of information for me!