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HSI - Motion Timeout

Hi, I have got a Tesa Visio DCC which keeps giving me a HSI - Motion Timeout Error. Sometimes it is in the same place but then if I keep repeating the vision measurement sometimes it will go through. I have recalibrated the encoders using the custom encoder setup V3.04 and this all seams fine with no errors etc. Also when jogging the machine around everything seems fine but I was hoping someone could help point me in the right direction on how to help solve this please as it is very frustrating. Thank you