Quindos 7 Stability and Support

I would like to know if anyone else out there is having stability issues with Quindos 7. It was installed by the vendor again several weeks back and is a mess.

Randomly just errors and shuts down, icons that don't work. I type a value in a box, and it disappears. The help files are half in German still. Robust?

I must say, I have played around with alot of softwares, and this is the most problematic excuse for a CMM program I have ever seen.

We had problems with the first installs also. As a matter of fact its been un-installed and re-installed 3 times, same issues.

The vendor is aware of this and just seems to fade away into the sunset when the issues are brought up. Has anyone else had these things happen?

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EZalg over 13 years ago

To clarify and add on to Big Block

I didn’t want to get into a ******* match on line, and the time for this would be after
the change-over..but. Apparently this is the only way to get attention as I can see your now contacting everyone.

Most of the issues were within the Gear module.

Abort and stop icon don’t work, never did (have to slam the E-STOP). This is a problem when the remote is $6K+. Were on our 3rd one due to the wear and tear.

We were to have a graphed K-Chart (you tried to give us one to no avail), then no follow-ups. This was partially the reason why the company pulled 75% of the gearing away from the CMM.

Some fields on input are rounded, 1.125 becomes 1.3 (big difference, big problem).

When checking Lead and changing from tooth check to space check the error also changes from plus to minus. Values are the same it’s direction of error (don’t use space).

There can only be one GEAR line in the program that has lead / profile information.
If there is a 28 tooth gear and a 32 tooth spline on the same part two programs are needed.

Quindos mis-calculates probe tip angles, which results in a crash. Even when forced with probe numbers. This has been since initial install, and all parties were aware.
This problem only seems to occur when the teeth are offset from 90* apart, which are many. The fix for this has been four1 tooth checks which is not kosher.

My employer has asked for you’re help several times or help from anyone associated.
Reinstall of software was needed (fixed somewhat yes & no).
Probes no longer working (ref_prb) within programs made some by you (this was resolved). This is not the LDB active probe mentioned.

This is the LDB active issue. You offered a tool change for assigned probe assemblies in a gear module patch for the updated Quindos. We responded that it would be a good idea to patch this flaw. You never responded. The fact that you just didn't send one puzzles all of us here when we notified you we have a 100+ programs effected by this issue.

Asked for you to come in with the service man to check for problems between software, machine alignment, controller, program or operator (service man made it).

Having to shutdown the controller when switching from PC-Dmis and Quindos and back (we deal with it).

Quindos a very strong program BUT not user friendly at all.
After updating, no help files on or about new changes. Not alerted when bug fixes come out after latest upgrade installed by Hex. No follow-ups again after upgrades, no alerts as to what problems may have arise…On, and on…..Very lackluster on the support end.

German? Why is ANYTHING in a U.S.A. program not in the English Language, help files, manuals or error codes? You have even said you didn’t know some of the error codes, and there is no list available. Seems unreasonable not to have a list. Why have an error code then, and in German at that! We have even had to go online and translate some of the help files and error codes.

In my opinion Quindos is plaqued with problems. A day does not go by that random errors disable the system. And as a matter of fact it has gotten worse as the new versions come out.

I understand every program has issues. I understand I can use more training. I understand problems are caused from the programmer’s chair (me).

This is all just a re-hash of the on going and persistent troubles since install that we have not been able to get resolved in the last 2+ years. The latest upgrade has been the most troublesome as you were made aware. This is what looks to me as the last straw in trying to continue running Quindos from managements side. And to be honest, I don’t blame them. I’m twice as frustrated.

All of the above is mind-boggling when my employer pays the yearly SMA and software support.

EZalg
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EZalg over 13 years ago

To clarify and add on to Big Block

I didn’t want to get into a ******* match on line, and the time for this would be after
the change-over..but. Apparently this is the only way to get attention as I can see your now contacting everyone.

Most of the issues were within the Gear module.

Abort and stop icon don’t work, never did (have to slam the E-STOP). This is a problem when the remote is $6K+. Were on our 3rd one due to the wear and tear.

We were to have a graphed K-Chart (you tried to give us one to no avail), then no follow-ups. This was partially the reason why the company pulled 75% of the gearing away from the CMM.

Some fields on input are rounded, 1.125 becomes 1.3 (big difference, big problem).

When checking Lead and changing from tooth check to space check the error also changes from plus to minus. Values are the same it’s direction of error (don’t use space).

There can only be one GEAR line in the program that has lead / profile information.
If there is a 28 tooth gear and a 32 tooth spline on the same part two programs are needed.

Quindos mis-calculates probe tip angles, which results in a crash. Even when forced with probe numbers. This has been since initial install, and all parties were aware.
This problem only seems to occur when the teeth are offset from 90* apart, which are many. The fix for this has been four1 tooth checks which is not kosher.

My employer has asked for you’re help several times or help from anyone associated.
Reinstall of software was needed (fixed somewhat yes & no).
Probes no longer working (ref_prb) within programs made some by you (this was resolved). This is not the LDB active probe mentioned.

This is the LDB active issue. You offered a tool change for assigned probe assemblies in a gear module patch for the updated Quindos. We responded that it would be a good idea to patch this flaw. You never responded. The fact that you just didn't send one puzzles all of us here when we notified you we have a 100+ programs effected by this issue.

Asked for you to come in with the service man to check for problems between software, machine alignment, controller, program or operator (service man made it).

Having to shutdown the controller when switching from PC-Dmis and Quindos and back (we deal with it).

Quindos a very strong program BUT not user friendly at all.
After updating, no help files on or about new changes. Not alerted when bug fixes come out after latest upgrade installed by Hex. No follow-ups again after upgrades, no alerts as to what problems may have arise…On, and on…..Very lackluster on the support end.

German? Why is ANYTHING in a U.S.A. program not in the English Language, help files, manuals or error codes? You have even said you didn’t know some of the error codes, and there is no list available. Seems unreasonable not to have a list. Why have an error code then, and in German at that! We have even had to go online and translate some of the help files and error codes.

In my opinion Quindos is plaqued with problems. A day does not go by that random errors disable the system. And as a matter of fact it has gotten worse as the new versions come out.

I understand every program has issues. I understand I can use more training. I understand problems are caused from the programmer’s chair (me).

This is all just a re-hash of the on going and persistent troubles since install that we have not been able to get resolved in the last 2+ years. The latest upgrade has been the most troublesome as you were made aware. This is what looks to me as the last straw in trying to continue running Quindos from managements side. And to be honest, I don’t blame them. I’m twice as frustrated.

All of the above is mind-boggling when my employer pays the yearly SMA and software support.

EZalg
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