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Fatal Error / Licence issue

WM321
Hey.

Quindos 7. I came in this morning and our Leitz is throwing up a fatal error when loading the standard machine environment. The GDB appears to be corrupted somehow. I spoke to Hexagon support, they have told me to start a new environment from scratch. When I do this, I can home the machine, but when I enter the command buffer the Quindos start up procedure is still loaded and there is a few errors "no valid licence files found" "Command not enabled! check licence".

Does anyone know what would cause the fatal error? Is there no easier way to recover this than to re-start from scratch?

Also does anyone know what would cause this licence error? If so what do I need to do to sort?

Cheers.

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  • Hi,
    You should be able to repair the original environment by simply deleting the corrupt GDB. You will find the GDB in the following location

    "C:\Quindos7Users\ _YOUR_LOGIN_ \ENVIRONMENT NAME\Quindos7.GDB" where
    _YOUR_
    LOGIN_
    is your windows user account name and ENVIRONMENT NAME is the name of your environment,

    If you exit Quindos then delete the GDB, Quindos will create a new one when you launch that environment again. Obviously you will have to re-create anything that you had saved to the GDB as the new one will only conatin the standard default objects that you would have from a fresh install.

    With regards to the license problem. It looks like your license has expired. You can check this by going to C:\Program Files (x86)\Quindos7\Licenses. Open the license file using windows notepad and check the expiry date (this may be listed as END DATE). DO NOT edit the file. If todays date is later than your expiry date you should still be able to use your old environment but if you want to create a new environment or to install a new version of Quindos you will need to contact Hexagon for a new license.
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  • Hi,
    You should be able to repair the original environment by simply deleting the corrupt GDB. You will find the GDB in the following location

    "C:\Quindos7Users\ _YOUR_LOGIN_ \ENVIRONMENT NAME\Quindos7.GDB" where
    _YOUR_
    LOGIN_
    is your windows user account name and ENVIRONMENT NAME is the name of your environment,

    If you exit Quindos then delete the GDB, Quindos will create a new one when you launch that environment again. Obviously you will have to re-create anything that you had saved to the GDB as the new one will only conatin the standard default objects that you would have from a fresh install.

    With regards to the license problem. It looks like your license has expired. You can check this by going to C:\Program Files (x86)\Quindos7\Licenses. Open the license file using windows notepad and check the expiry date (this may be listed as END DATE). DO NOT edit the file. If todays date is later than your expiry date you should still be able to use your old environment but if you want to create a new environment or to install a new version of Quindos you will need to contact Hexagon for a new license.
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