Forum behavior

Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.

Parents

EHines over 13 years ago

Lee, I agree thanks. The concern I have is that I can find no evidence of improper censure. We have to delete NSFW posts, we have to clear hijacks, and ban people who break the rules. The only useful posts that were deleted were deleted by a user who was upset at being punished. Let's stop this silliness. While we are discussing censure, people are actually helping each other on the forum.

If there is something I can fix on the forum itself, PM me and I'll work on it. If anyone knows of a worthwhile thread that was deleted, let me know and I'll try to find it and bring it back.

You have every right to clean up issues that don't comply with the forum's terms of service, I have a hard time believing that any of us would disagree with that. At this point we as users are only seeing partial pictures of what's going on and it has us riled up rightly or wrongly we don't have nearly enough information to decide so we tend to feel right in our indignation, again rightly or wrongly. What we as the active community know and see were a couple of people dropping off the face of the earth as far as the forum was concerned. The couple in particular were at times critical of PCD, and while maybe overzealously so at times, justifiably so. The entirety of one person's posts had disappeared for several days. No banning, at least there was no banned notice on the user's account, the account was still active but they were unable to post and none of their posts were showing up on the forum and there were many many very useful posts especially in the code areas. Like I said those are back now so it's easy to say that nothing useful was removed now because they are here but the fact is they weren't for a period of time that happened to correspond with all heck breaking lose around here. Was there a forum glitch? Was it intentional? If it was intentional would everything be back to where it was if there wasn't the outcry that there has been? And the biggest question which one of us will be the next? We don't want to come and hang out in a place where we are always looking over our shoulders waiting for the invisible hammer to fall.

Yes, while we are discussing censure there are still people helping other people on the forum and I would like to think that I have been contributing to that help as I can. We are doing that because we are a community and that is what we do. That being said with everything that we see going on and nothing at all being explained by anyone we are definately feeling like red headed step children at this point and one by one those who are capable of helping are being driven away in the process. So just putting everything that is going on aside and going on with our happy days is a tough pill for us to swallow and that stance will lose a lot of good experience in a field that can ill afford to lose it.

Is there something that can be fixed? How can we know?

For the little that it's worth,

Eric
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EHines over 13 years ago

Lee, I agree thanks. The concern I have is that I can find no evidence of improper censure. We have to delete NSFW posts, we have to clear hijacks, and ban people who break the rules. The only useful posts that were deleted were deleted by a user who was upset at being punished. Let's stop this silliness. While we are discussing censure, people are actually helping each other on the forum.

If there is something I can fix on the forum itself, PM me and I'll work on it. If anyone knows of a worthwhile thread that was deleted, let me know and I'll try to find it and bring it back.

You have every right to clean up issues that don't comply with the forum's terms of service, I have a hard time believing that any of us would disagree with that. At this point we as users are only seeing partial pictures of what's going on and it has us riled up rightly or wrongly we don't have nearly enough information to decide so we tend to feel right in our indignation, again rightly or wrongly. What we as the active community know and see were a couple of people dropping off the face of the earth as far as the forum was concerned. The couple in particular were at times critical of PCD, and while maybe overzealously so at times, justifiably so. The entirety of one person's posts had disappeared for several days. No banning, at least there was no banned notice on the user's account, the account was still active but they were unable to post and none of their posts were showing up on the forum and there were many many very useful posts especially in the code areas. Like I said those are back now so it's easy to say that nothing useful was removed now because they are here but the fact is they weren't for a period of time that happened to correspond with all heck breaking lose around here. Was there a forum glitch? Was it intentional? If it was intentional would everything be back to where it was if there wasn't the outcry that there has been? And the biggest question which one of us will be the next? We don't want to come and hang out in a place where we are always looking over our shoulders waiting for the invisible hammer to fall.

Yes, while we are discussing censure there are still people helping other people on the forum and I would like to think that I have been contributing to that help as I can. We are doing that because we are a community and that is what we do. That being said with everything that we see going on and nothing at all being explained by anyone we are definately feeling like red headed step children at this point and one by one those who are capable of helping are being driven away in the process. So just putting everything that is going on aside and going on with our happy days is a tough pill for us to swallow and that stance will lose a lot of good experience in a field that can ill afford to lose it.

Is there something that can be fixed? How can we know?

For the little that it's worth,

Eric
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