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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
  • Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

    Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

    However I’ve seen a small minority posting:

    1. Pornography and NSFW posts
    2. Admin – baiting
    3. Rants, with no purpose other than to incite
    4. Ridicule bordering on bullying

    Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

    We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

    If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

    1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
    2. If you do not receive the timely response you desire, call your sales representative. They will help.
    3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
    4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

    Thanks for your professionalism in advance, please help me make this a better place.



    Translation= If you find a problem with the software, report it to us. Do not tell anyone else or we will excommunicate you. Documenting our failures will not be tolerated. You may bow and leave.
  • Let me add... talk about bugs/enhancements/problems all you want here, all I am saying is that it's not the best way to get them fixed.
  • At least it helps newbees whom encounter the identical problems.

    They can see if it is a problem they made or if it is something inheerent to the software.
  • For sure, agree. Thanks.

    At least it helps newbees whom encounter the identical problems.

    They can see if it is a problem they made or if it is something inheerent to the software.
  • It appears you have stripped so much off of this forum the only thing people have left to do is to complain.

    I am guessing that another software company is using the complaints on your forum to show that there software is better.

    If that is the case it is time to start listening to the complaints that have been noted.

    You can not censure the world the complaints will just show up somewhere else.

    Instead of censureship why not address the problems noted in the forum in the forum then you could show the world that you care and work to correct any shortcomings.

    I disagree with the present method being used.
  • Lee, I agree thanks. The concern I have is that I can find no evidence of improper censure. We have to delete NSFW posts, we have to clear hijacks, and ban people who break the rules. The only useful posts that were deleted were deleted by a user who was upset at being punished. Let's stop this silliness. While we are discussing censure, people are actually helping each other on the forum.

    If there is something I can fix on the forum itself, PM me and I'll work on it. If anyone knows of a worthwhile thread that was deleted, let me know and I'll try to find it and bring it back.
  • Lee, I agree thanks. The concern I have is that I can find no evidence of improper censure. We have to delete NSFW posts, we have to clear hijacks, and ban people who break the rules. The only useful posts that were deleted were deleted by a user who was upset at being punished. Let's stop this silliness. While we are discussing censure, people are actually helping each other on the forum.

    If there is something I can fix on the forum itself, PM me and I'll work on it. If anyone knows of a worthwhile thread that was deleted, let me know and I'll try to find it and bring it back.

    You have every right to clean up issues that don't comply with the forum's terms of service, I have a hard time believing that any of us would disagree with that. At this point we as users are only seeing partial pictures of what's going on and it has us riled up rightly or wrongly we don't have nearly enough information to decide so we tend to feel right in our indignation, again rightly or wrongly. What we as the active community know and see were a couple of people dropping off the face of the earth as far as the forum was concerned. The couple in particular were at times critical of PCD, and while maybe overzealously so at times, justifiably so. The entirety of one person's posts had disappeared for several days. No banning, at least there was no banned notice on the user's account, the account was still active but they were unable to post and none of their posts were showing up on the forum and there were many many very useful posts especially in the code areas. Like I said those are back now so it's easy to say that nothing useful was removed now because they are here but the fact is they weren't for a period of time that happened to correspond with all heck breaking lose around here. Was there a forum glitch? Was it intentional? If it was intentional would everything be back to where it was if there wasn't the outcry that there has been? And the biggest question which one of us will be the next? We don't want to come and hang out in a place where we are always looking over our shoulders waiting for the invisible hammer to fall.

    Yes, while we are discussing censure there are still people helping other people on the forum and I would like to think that I have been contributing to that help as I can. We are doing that because we are a community and that is what we do. That being said with everything that we see going on and nothing at all being explained by anyone we are definately feeling like red headed step children at this point and one by one those who are capable of helping are being driven away in the process. So just putting everything that is going on aside and going on with our happy days is a tough pill for us to swallow and that stance will lose a lot of good experience in a field that can ill afford to lose it.

    Is there something that can be fixed? How can we know?

    For the little that it's worth,

    Eric
  • Eric, awesome post, I'm going to take a tiny bit of time to respond (edit this post... now edited).

    1. Bannings were intentional for good reasons (even if those banned don't think they are). We have offered every person banned recently (all of four people) to come back if they wish.
    2. If you are worried about being banned, they you are not someone who would be banned. Trust me when I say the worst offenders do not apologize for their actions, or think about their professionalism. If you can say it in a room full of coworkers, then it is ok to say here.
    3. You have been helping, I see that, and greatly appreciate it. With the pot stirrers mostly gone, I hope good people can take over here. I'll be a part of that.
    4. Keep asking any questions you want (especially if I missed anything), it's why I left this thread open. I'll answer anything that doesn't infringe on the privacy of others (even though it is not their right, what they do in public is public information).


    thanks again.
  • just thought i'd wonder over....hows your day going Brian
  • It's going great, thanks for asking... (no sarcasm). Luckily there are still some good people still in the world.

    just thought i'd wonder over....hows your day going Brian
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