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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
Parents
  • Eric, awesome post, I'm going to take a tiny bit of time to respond (edit this post... now edited).

    1. Bannings were intentional for good reasons (even if those banned don't think they are). We have offered every person banned recently (all of four people) to come back if they wish.
    2. If you are worried about being banned, they you are not someone who would be banned. Trust me when I say the worst offenders do not apologize for their actions, or think about their professionalism. If you can say it in a room full of coworkers, then it is ok to say here.
    3. You have been helping, I see that, and greatly appreciate it. With the pot stirrers mostly gone, I hope good people can take over here. I'll be a part of that.
    4. Keep asking any questions you want (especially if I missed anything), it's why I left this thread open. I'll answer anything that doesn't infringe on the privacy of others (even though it is not their right, what they do in public is public information).


    thanks again.
Reply
  • Eric, awesome post, I'm going to take a tiny bit of time to respond (edit this post... now edited).

    1. Bannings were intentional for good reasons (even if those banned don't think they are). We have offered every person banned recently (all of four people) to come back if they wish.
    2. If you are worried about being banned, they you are not someone who would be banned. Trust me when I say the worst offenders do not apologize for their actions, or think about their professionalism. If you can say it in a room full of coworkers, then it is ok to say here.
    3. You have been helping, I see that, and greatly appreciate it. With the pot stirrers mostly gone, I hope good people can take over here. I'll be a part of that.
    4. Keep asking any questions you want (especially if I missed anything), it's why I left this thread open. I'll answer anything that doesn't infringe on the privacy of others (even though it is not their right, what they do in public is public information).


    thanks again.
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