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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
Parents
  • We have offered every person banned recently (all of four people) to come back if they wish. This is simply not true. You have NOT offered me any such thing. In fact, you have been banning my IP addresses CONTINUALLY as you discover them.
    Trust me when I say the worst offenders do not apologize for their actions, or think about their professionalism. If you can say it in a room full of coworkers, then it is ok to say here. Can you hold yourselves to this same standard? Those who've behaved as you describe FIRST are admin. You (admin) may not be the worst offender, but you were DEFINITELY the first.

    Brian, You'll get a lot more play if you reverse field. It is you who owe this forum the apology. Admin became thugs FIRST. And THEN, ( AFTER THAT) the response came back hard.
    It is my opinion that one of the worst forms of disrespect (and the reason your 'forum' has become what it has) is the common lie. Deleting all the bug threads, and then trying to deny it ever happened, banning those who dare to question, making their posts invisible.... Those things are dishonest. They are lies.

    And for the record your behavior has caused most of the top programmers in the country to abandon this place. You did this to yourselves.

    The funny part is the fix is easy.
    It is a post that starts out: Dear members, It appears we made a mistake in the way we handled the recent forum issues and some of our members......................
    Brian, I only speak for myself butI hope you put some thought into this reversal of field. Respect cannot be forced into people.
Reply
  • We have offered every person banned recently (all of four people) to come back if they wish. This is simply not true. You have NOT offered me any such thing. In fact, you have been banning my IP addresses CONTINUALLY as you discover them.
    Trust me when I say the worst offenders do not apologize for their actions, or think about their professionalism. If you can say it in a room full of coworkers, then it is ok to say here. Can you hold yourselves to this same standard? Those who've behaved as you describe FIRST are admin. You (admin) may not be the worst offender, but you were DEFINITELY the first.

    Brian, You'll get a lot more play if you reverse field. It is you who owe this forum the apology. Admin became thugs FIRST. And THEN, ( AFTER THAT) the response came back hard.
    It is my opinion that one of the worst forms of disrespect (and the reason your 'forum' has become what it has) is the common lie. Deleting all the bug threads, and then trying to deny it ever happened, banning those who dare to question, making their posts invisible.... Those things are dishonest. They are lies.

    And for the record your behavior has caused most of the top programmers in the country to abandon this place. You did this to yourselves.

    The funny part is the fix is easy.
    It is a post that starts out: Dear members, It appears we made a mistake in the way we handled the recent forum issues and some of our members......................
    Brian, I only speak for myself butI hope you put some thought into this reversal of field. Respect cannot be forced into people.
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