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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
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  • Can't say much about your comments Ironhoe, I totally agree. Voting with money is the right way to go, and we (as Hexagon) need to make good versions that satisfy new customers and older (ahem, not old) customers alike. That is a hard thing to do, trust me and our software group works at it everyday. I use the example that many people who used 3.7 or earlier reporting dislike the new reporting, but new customers want and like template based reporting. It's not only a trend, it's a requirement. Our "big customers" are your customers too, and whether any of us like it or not, they drive whole industries and reporting formats. We have to listen to everyone and do our best and we try everyday. Your help is appreciated on this board by many. Thanks.

    The posting of help here is ( in my opinion ) like employment at will. If the question is something I'm willing to help with i will. A lot of the time the questions can't be answered with the info provided or I just don't feel like answering. Its pretty simple like that. I've worked hard to get where I'm at and Ive studied this software pretty **** hard, so what I know is mine and what I choose to give is up to me. Ive always figured I was subject to the whim of who ever runs this joint, so i don't take any offense to any heat I draw on to myself.

    The recent turdstorm was just that, a turdstorm. I can see both sides gripes and both sides points. You're both right and you're both wrong, in both your delivery, and your execution. Even if the intentions were justified, however that's not for me to judge or lose any sleep over. Nothing good came out of it on either side and now we'll go thru the next "evolution" of the pcdmis forum, both in attitude and content.

    The CORRECT way to get your concerns across would be to go thru your local sales person. Speak with your money or your PO if necessary but make sure they hear and know your concerns. These folks only get paid if you play, and they want you to play. Bugs need to be taken to an AE or the help line, with a decent write up so they can be duplicated and wishes need to be made at user group meetings. This forum is a sales tool and a user board, not a feedback loop to Hexagon metrology. I mean if you remember the actual drop in's by Hex employees USED to be rare. This was supposed to be our place to help each other.

    Bottom line, if WE ( users ) want things to change for the better then we need to get involved and then speak with our money if the normal channels fail. Hexagon markets well and im betting they watch the numbers like a hawk, if NORMAL channels fail I can guarantee a change in revenue won't. But we need to be specific! Things like "this is buggy crap" or "fix my CMM" won't go anywhere because you can't fix what you can't identify.
Reply
  • Can't say much about your comments Ironhoe, I totally agree. Voting with money is the right way to go, and we (as Hexagon) need to make good versions that satisfy new customers and older (ahem, not old) customers alike. That is a hard thing to do, trust me and our software group works at it everyday. I use the example that many people who used 3.7 or earlier reporting dislike the new reporting, but new customers want and like template based reporting. It's not only a trend, it's a requirement. Our "big customers" are your customers too, and whether any of us like it or not, they drive whole industries and reporting formats. We have to listen to everyone and do our best and we try everyday. Your help is appreciated on this board by many. Thanks.

    The posting of help here is ( in my opinion ) like employment at will. If the question is something I'm willing to help with i will. A lot of the time the questions can't be answered with the info provided or I just don't feel like answering. Its pretty simple like that. I've worked hard to get where I'm at and Ive studied this software pretty **** hard, so what I know is mine and what I choose to give is up to me. Ive always figured I was subject to the whim of who ever runs this joint, so i don't take any offense to any heat I draw on to myself.

    The recent turdstorm was just that, a turdstorm. I can see both sides gripes and both sides points. You're both right and you're both wrong, in both your delivery, and your execution. Even if the intentions were justified, however that's not for me to judge or lose any sleep over. Nothing good came out of it on either side and now we'll go thru the next "evolution" of the pcdmis forum, both in attitude and content.

    The CORRECT way to get your concerns across would be to go thru your local sales person. Speak with your money or your PO if necessary but make sure they hear and know your concerns. These folks only get paid if you play, and they want you to play. Bugs need to be taken to an AE or the help line, with a decent write up so they can be duplicated and wishes need to be made at user group meetings. This forum is a sales tool and a user board, not a feedback loop to Hexagon metrology. I mean if you remember the actual drop in's by Hex employees USED to be rare. This was supposed to be our place to help each other.

    Bottom line, if WE ( users ) want things to change for the better then we need to get involved and then speak with our money if the normal channels fail. Hexagon markets well and im betting they watch the numbers like a hawk, if NORMAL channels fail I can guarantee a change in revenue won't. But we need to be specific! Things like "this is buggy crap" or "fix my CMM" won't go anywhere because you can't fix what you can't identify.
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