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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
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  • Can't say much about your comments Ironhoe, I totally agree. Voting with money is the right way to go, and we (as Hexagon) need to make good versions that satisfy new customers and older (ahem, not old) customers alike. That is a hard thing to do, trust me and our software group works at it everyday. I use the example that most people who used 3.7 or earlier reporting hate the new reporting, but new customers want and like template based reporting. It's not only a trend, it's a requirement. Our "big customers" are your customers too, and whether any of us like it or not, they drive whole industries and reporting formats. We have to listen to everyone and do our best and we try everyday. Your help is appreciated on this board by many. Thanks.


    Of course you can't say much about my post. You think that my wording was accidental? ;-) This ain't my first goat roping. I'm pretty sure you exaggerate the appreciation of my contribution to the happy little village here, I tend to be pretty abrasive and say the things ya'll are thinking but don't wanna step in, that makes more than a few itchy and gives them the "not so fresh feeling". But that's me, and that's MY lot in life.
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  • Can't say much about your comments Ironhoe, I totally agree. Voting with money is the right way to go, and we (as Hexagon) need to make good versions that satisfy new customers and older (ahem, not old) customers alike. That is a hard thing to do, trust me and our software group works at it everyday. I use the example that most people who used 3.7 or earlier reporting hate the new reporting, but new customers want and like template based reporting. It's not only a trend, it's a requirement. Our "big customers" are your customers too, and whether any of us like it or not, they drive whole industries and reporting formats. We have to listen to everyone and do our best and we try everyday. Your help is appreciated on this board by many. Thanks.


    Of course you can't say much about my post. You think that my wording was accidental? ;-) This ain't my first goat roping. I'm pretty sure you exaggerate the appreciation of my contribution to the happy little village here, I tend to be pretty abrasive and say the things ya'll are thinking but don't wanna step in, that makes more than a few itchy and gives them the "not so fresh feeling". But that's me, and that's MY lot in life.
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