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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
Parents
  • keego, you totally asked for it now!

    For the record, I'm not so much asking for a break, as asking for people to behave somewhat normally, like a community. Its why the forum exists.

    And lastly, I really appreciate stories about when technical support does work, as sitting where I am, I see lots of helping happening, and all I hear here, is the bad stuff. I'm not saying there isn't bad stuff, just that it isn't all bad.

    thanks.

    I've been lurking this thread for some time and now I feel the need to chime in. First, I have absolutely no problem with Hexagon tech-support. Earlier this year I had a huge problem with CPU fail-safe errors. Hexagon got on this right away and didn't stop researching, both on and off site here, until the problem was fixed. (Thank you Ian). I use both PC-Dmis and Calypso. Sure I have my days with the demon, but it's usually something new I'm trying that I just don't understand yet. In fact, most of my early problems years ago were self inflicted. Calypso on the other hand is a nightmare. But on the same token I'm sure it's because I'm relatively new to it. (I just hate that you can't see the code).

    I'm not trying to suck up, I just think we need to give Brian and the other goons a break. Anyway I would like to make one point of agreement with the others: That SMA sure is expensive. I propose that it should be a 2 year license (same price) instead of one year. That way it will give Hexagon a little more time to please its customers. Pitch that one, Brian. Peace.
Reply
  • keego, you totally asked for it now!

    For the record, I'm not so much asking for a break, as asking for people to behave somewhat normally, like a community. Its why the forum exists.

    And lastly, I really appreciate stories about when technical support does work, as sitting where I am, I see lots of helping happening, and all I hear here, is the bad stuff. I'm not saying there isn't bad stuff, just that it isn't all bad.

    thanks.

    I've been lurking this thread for some time and now I feel the need to chime in. First, I have absolutely no problem with Hexagon tech-support. Earlier this year I had a huge problem with CPU fail-safe errors. Hexagon got on this right away and didn't stop researching, both on and off site here, until the problem was fixed. (Thank you Ian). I use both PC-Dmis and Calypso. Sure I have my days with the demon, but it's usually something new I'm trying that I just don't understand yet. In fact, most of my early problems years ago were self inflicted. Calypso on the other hand is a nightmare. But on the same token I'm sure it's because I'm relatively new to it. (I just hate that you can't see the code).

    I'm not trying to suck up, I just think we need to give Brian and the other goons a break. Anyway I would like to make one point of agreement with the others: That SMA sure is expensive. I propose that it should be a 2 year license (same price) instead of one year. That way it will give Hexagon a little more time to please its customers. Pitch that one, Brian. Peace.
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