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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
Parents
  • WScmm, I'll need more information to know who you called. Usually when I find someone who called an office that says that no one called back, they can't tell me where they left a message, or who it was. If they do remember, I find that person was out of the office (which can happen). I've done this a number of times (because I am always testing our systems here too).

    The offices are busy sometimes (I apologize), let me try to help you find out what's going on.

    If you'll PM me a name/number, I'll find out what happened. Additionally, if you let me know your question, I can try and get it answered for you.



    Hi Brian,

    I was following this thread in the beginning but just couldn't keep up w/ my work load. I agree w/ Ironhoe's earlier post about keeping your money and not updating your SMA's.

    Well here is my rant. Yesterday I need some simple info from Hexagon about my machine. I had a salesman coming to talk about dryers for my machine. I called Charlotte and I still haven't received a phone call from them! I must say that the Hexagon service just $ucks anymore. I also haven't renewed my SMA because last year I was able to upgrade to v2010 and look what that got me. None of the v2010 is stable. I remember back when "MEAS" was our Charlotte contacts you NEVER went more then 1 hour (IF THAT) w/out someone calling you back and I'm not sure what has happened but some of the same people are still there working for Hexagon. They will not even talk to you w/out an SMA anymore. Hexagon you have dropped the ball, and your Customer Service just $uck anymore. You really need to get you act together.

    Sorry for the tone, but when we need answers about our machines or software we don't have days to get them resolved and this is not my first time this stuff has happened. If it was the first time I wouldn't be writing this. Funny thing is when I renewed my SMA your service for a couple of months were awesome because I had a big transition from the older software to the new versions and had some questions. Now it seems like the same old stuff again. This is why we didn't renew up until last year in the first place.

    Again sorry for the tone and thanks for listening. I HOPE you can get something through to the powers in charge.
Reply
  • WScmm, I'll need more information to know who you called. Usually when I find someone who called an office that says that no one called back, they can't tell me where they left a message, or who it was. If they do remember, I find that person was out of the office (which can happen). I've done this a number of times (because I am always testing our systems here too).

    The offices are busy sometimes (I apologize), let me try to help you find out what's going on.

    If you'll PM me a name/number, I'll find out what happened. Additionally, if you let me know your question, I can try and get it answered for you.



    Hi Brian,

    I was following this thread in the beginning but just couldn't keep up w/ my work load. I agree w/ Ironhoe's earlier post about keeping your money and not updating your SMA's.

    Well here is my rant. Yesterday I need some simple info from Hexagon about my machine. I had a salesman coming to talk about dryers for my machine. I called Charlotte and I still haven't received a phone call from them! I must say that the Hexagon service just $ucks anymore. I also haven't renewed my SMA because last year I was able to upgrade to v2010 and look what that got me. None of the v2010 is stable. I remember back when "MEAS" was our Charlotte contacts you NEVER went more then 1 hour (IF THAT) w/out someone calling you back and I'm not sure what has happened but some of the same people are still there working for Hexagon. They will not even talk to you w/out an SMA anymore. Hexagon you have dropped the ball, and your Customer Service just $uck anymore. You really need to get you act together.

    Sorry for the tone, but when we need answers about our machines or software we don't have days to get them resolved and this is not my first time this stuff has happened. If it was the first time I wouldn't be writing this. Funny thing is when I renewed my SMA your service for a couple of months were awesome because I had a big transition from the older software to the new versions and had some questions. Now it seems like the same old stuff again. This is why we didn't renew up until last year in the first place.

    Again sorry for the tone and thanks for listening. I HOPE you can get something through to the powers in charge.
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