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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
Parents
  • I found this link on the hexagonmetrology.com site. Is this your representative (second entry down, Intermer)? Have you called them? http://www.hexagonmetrology.com/contacts_87.htm?country=hr&product=LSCAN&brand=&roles=

    My recommendations, in order of how I think of them if I were in his place.

    1. Ask whoever sold him the machine. Hopefully he asked when he bought it, to secure that link. If it's Italy, then I can see how it may be hard to get support there. Europe is an assembly of countries that mostly don't speak the same language. You think it's hard supporting product here, I've heard it's much harder there. We have to speak lots of languages.
    2. I had PM'ed Core the email for PC-DMIS technical support in the US earlier today. He can use that for free if he's under contract, or for a fee if he's not.
    3. The forum, of course, for guys who are out in the sticks (I'm not picking on him, we have people in the sticks here in the US too)

    Ironhoe, I hope you really weren't laughed at, that wasn't nice of them.

    Core's problem is much more elementary than that. He works on a machine that he cant get any support for. He's in Slovenia. The closest "support" is a DEA guy in Italy and it takes DAYS to get help. I have made several inquiries on his behalf for a decent contact and have been laughed at. Maybe you are the guy to ask? Brian who can Core call for help?
Reply
  • I found this link on the hexagonmetrology.com site. Is this your representative (second entry down, Intermer)? Have you called them? http://www.hexagonmetrology.com/contacts_87.htm?country=hr&product=LSCAN&brand=&roles=

    My recommendations, in order of how I think of them if I were in his place.

    1. Ask whoever sold him the machine. Hopefully he asked when he bought it, to secure that link. If it's Italy, then I can see how it may be hard to get support there. Europe is an assembly of countries that mostly don't speak the same language. You think it's hard supporting product here, I've heard it's much harder there. We have to speak lots of languages.
    2. I had PM'ed Core the email for PC-DMIS technical support in the US earlier today. He can use that for free if he's under contract, or for a fee if he's not.
    3. The forum, of course, for guys who are out in the sticks (I'm not picking on him, we have people in the sticks here in the US too)

    Ironhoe, I hope you really weren't laughed at, that wasn't nice of them.

    Core's problem is much more elementary than that. He works on a machine that he cant get any support for. He's in Slovenia. The closest "support" is a DEA guy in Italy and it takes DAYS to get help. I have made several inquiries on his behalf for a decent contact and have been laughed at. Maybe you are the guy to ask? Brian who can Core call for help?
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